1. Summary
Learn how to change the email address linked to your FITR account so future logins, notifications, and billing emails go to the correct inbox.
2. When to use this
You no longer have access to your current email address
You want FITR emails sent to a different inbox
You’re updating your account details for security or organisation
3. Before you start
Required permissions:
You must be the account owner
4. Step-by-step instructions
Please contact FITR Support via Live Chat and include:
Your current registered email address
The new email address you’d like to use
To protect your account, we’ll ask you to verify any two of the following before we can make the change:
The registered email address on the account
The most recent invoice or payment amount
Your account ID or business name
Your Stripe customer ID
Once verified, our team will update the email address for you.
6. Troubleshooting & FAQs
Problem: I no longer have access to my old email address.
Cause: Email confirmation may still be required for security.
Fix: Contact FITR Support to manually verify and update your account.
7. Related articles
8. Contact Support if…
Your email address doesn’t update after confirmation
Support needs: Screenshots of the error and the confirmation attempt