# FITR Help Centre > Search for the answers you need... ## Get started as a Coaching Provider - [Getting Started With FITR \(Coach\)](https://support.coachwithfitr.com/en/articles/9492171-getting-started-with-fitr-coach.md): Everything you need to know to hit the ground running on FITR - your first three moves, how to test your setup as a client, and what to expect when your trial ends. - [Create a Program \(Coach\)](https://support.coachwithfitr.com/en/articles/4768556-create-a-program-coach.md): How to create a training program on FITR — the two setup flows \(1-2-1 vs group programs\), what to prepare before you start, and why choosing the right program type first matters. - [Transacting With Stripe \(Coach\)](https://support.coachwithfitr.com/en/articles/4769306-transacting-with-stripe-coach.md): How Stripe and FITR work together to process payments, what each fee covers, how payouts reach your bank, and how to connect Stripe to your account. - [Coach Sign-Up Flow \(Coach\)](https://support.coachwithfitr.com/en/articles/10226172-coach-sign-up-flow-coach.md): How to create a FITR coach account - the sign-up steps, what the free trial includes, and what to expect on day one. ## Get started as a Client - [Subscribe or Download a Training Program \(Client\)](https://support.coachwithfitr.com/en/articles/4777738-subscribe-or-download-a-training-program-client.md): How to subscribe to or download a training program on FITR — from clicking the link to finding your training in the app, including what to expect after signing up. - [Accept a Program Invite From a Coach \(Client\)](https://support.coachwithfitr.com/en/articles/6722308-accept-a-program-invite-from-a-coach-client.md): How to accept a training program invite from your coach on desktop and mobile, plus troubleshooting for the most common issues like not receiving the email, wrong account, or expired links. ## Platform YouTube Walkthroughs - [Contacting and Messaging Your Clients \(Coach\)](https://support.coachwithfitr.com/en/articles/5522653-contacting-and-messaging-your-clients-coach.md): An overview of the different ways to contact and message clients on FITR - direct messages, bulk messages, communities, and performance feedback. - [Reviewing Client Performances on FITR \(Coach\)](https://support.coachwithfitr.com/en/articles/5522666-reviewing-client-performances-on-fitr-coach.md): An overview of the different ways to review client performances on FITR - Review and Build mode, View Activity, Personal Records, and completion rates. - [FITR Storefront Overview \(Coach\)](https://support.coachwithfitr.com/en/articles/5522717-fitr-storefront-overview-coach.md): An overview of the FITR Storefront - your public coaching page where clients can browse and sign up to your programs. - [Set Up Stripe to Receive Payments \(Coach\)](https://support.coachwithfitr.com/en/articles/9440465-set-up-stripe-to-receive-payments-coach.md): How to connect Stripe to your FITR coaching account so you can receive payments from clients and get paid out to your bank. - [Coupons and Discount Codes - Video Guide \(Coach\)](https://support.coachwithfitr.com/en/articles/9440116-coupons-and-discount-codes-video-guide-coach.md): Video walkthrough on how to create and use coupons and discount codes on FITR. - [Client Profiles \(Coach\)](https://support.coachwithfitr.com/en/articles/9440145-client-profiles-coach.md): What's in a client profile on FITR and how to access programs, Personal Records, body metrics, and check-ins from one place. - [Set Up Zapier — Quick Start \(Coach\)](https://support.coachwithfitr.com/en/articles/9440157-set-up-zapier-quick-start-coach.md): How to connect FITR to Zapier and set up your first automated workflow — quick start steps and links to the full guide. - [How to Contact FITR Support](https://support.coachwithfitr.com/en/articles/9440163-how-to-contact-fitr-support.md): The three ways to reach FITR Support - live chat, email, and the Help Centre, and what to include in your message. - [Reschedule a Client's Programming - Video Guide \(Coach\)](https://support.coachwithfitr.com/en/articles/9440433-reschedule-a-client-s-programming-video-guide-coach.md): Video walkthrough on how to reschedule a client's programming on FITR. - [Client App: Leaderboards and Challenges - Video Guide \(Client\)](https://support.coachwithfitr.com/en/articles/9440455-client-app-leaderboards-and-challenges-video-guide-client.md): Video walkthrough covering leaderboards and challenges in the FITR Client App. - [Understanding the Different Program Types on FITR \(Coach\)](https://support.coachwithfitr.com/en/articles/9440459-understanding-the-different-program-types-on-fitr-coach.md): An overview of FITR's four program types; Group Rolling Calendar, Session 1 Day 1, Fixed Length, and 1-2-1 and which to use for different coaching models. ## Programs - [Change a Program From Free to Paid \(Coach\)](https://support.coachwithfitr.com/en/articles/15129831-change-a-program-from-free-to-paid-coach.md): How to change an existing free FITR program to paid, including how to handle current free clients and notify them about the change. - [Change or Update the Price of a Program \(Coach\)](https://support.coachwithfitr.com/en/articles/4339363-change-or-update-the-price-of-a-program-coach.md): How to update the price of a program in FITR, how the change applies to new and existing clients, and what to do if the program reverts to Draft. - [Change a Free Program to a Paid One \(Coach\)](https://support.coachwithfitr.com/en/articles/4521795-change-a-free-program-to-a-paid-one-coach.md): You cannot convert a free program to a paid one directly. Clone the program, then set a price on the copy. - [Will My Prices Show in a Client's Local Currency? \(Coach\)](https://support.coachwithfitr.com/en/articles/4103898-will-my-prices-show-in-a-client-s-local-currency-coach.md): How FITR handles currency conversion. Program prices are automatically shown in the client's local currency at checkout. - [How to Receive Payments for Your Programs \(Coach\)](https://support.coachwithfitr.com/en/articles/11739646-how-to-receive-payments-for-your-programs-coach.md): How client payments work on FITR - including how Stripe handles transactions, how the Business Automation fee works, and how to connect your bank account. - [Payment Subscription Options \(Coach\)](https://support.coachwithfitr.com/en/articles/10485853-payment-subscription-options-coach.md): How to set billing frequencies on your programs — weekly, monthly, quarterly, annual, and more — and how clients can switch between them. - [Create Coupons and Discount Codes \(Coach\)](https://support.coachwithfitr.com/en/articles/4100603-create-coupons-and-discount-codes-coach.md): How to create coupon codes to offer discounts on your programs, including how duration works, how coupons stack, and what cannot be changed after creation. - [Reward Clients With Coupons - Discount Codes \(Coach\)](https://support.coachwithfitr.com/en/articles/7883137-reward-clients-with-coupons-discount-codes-coach.md): How coupons \(discount codes\) work on FITR and what they can do, how to configure them, and links to create or manage them. - [Add a Coupon to a Client's Active Subscription \(Coach\)](https://support.coachwithfitr.com/en/articles/6791915-add-a-coupon-to-a-client-s-active-subscription-coach.md): How to apply a coupon discount to a client's existing subscription, either by having the client apply it themselves, or by applying it via Stripe as a coach. - [Deactivate or Delete a Coupon \(Coach\)](https://support.coachwithfitr.com/en/articles/4100614-deactivate-or-delete-a-coupon-coach.md): How to delete or deactivate a coupon on FITR, and the difference between the two options depending on whether it has been used. - [Use a Coupon to Maintain Pricing for Existing Clients \(Coach\)](https://support.coachwithfitr.com/en/articles/11659363-use-a-coupon-to-maintain-pricing-for-existing-clients-coach.md): How to use a coupon to maintain the original program price for existing clients when you raise your program price. - [Remove a Client From a Fixed Length Program \(Coach\)](https://support.coachwithfitr.com/en/articles/8435281-remove-a-client-from-a-fixed-length-program-coach.md): How to remove a client from a Fixed Length program, for example if they signed up to the wrong one. - [Can I Manually Resubscribe a Client to a Program? \(Coach\)](https://support.coachwithfitr.com/en/articles/5953925-can-i-manually-resubscribe-a-client-to-a-program-coach.md): Coaches cannot resubscribe a client to a program directly. Learn how to re-invite a past client and how the client can resubscribe themselves. - [Change How Far in Advance Clients Can See Their Training \(Coach\)](https://support.coachwithfitr.com/en/articles/4107338-change-how-far-in-advance-clients-can-see-their-training-coach.md): How to change how far in advance clients can see their training - settings for Group Rolling Calendar, 1-2-1, Session 1 Day 1, and Fixed Length programs. - [Client Is Seeing "You Do Not Have Permission to Access This Program" \(Coach\)](https://support.coachwithfitr.com/en/articles/6823583-client-is-seeing-you-do-not-have-permission-to-access-this-program-coach.md): Why a client is seeing 'You do not have permission to access this program' on FITR. - [Limit or Block Program Access to Specific Clients \(Coach\)](https://support.coachwithfitr.com/en/articles/5238216-limit-or-block-program-access-to-specific-clients-coach.md): How to limit or block access to a FITR program so only specific email addresses or current clients can sign up. - [Create a Pre-Acceptance Waiver for Your Programs \(Coach\)](https://support.coachwithfitr.com/en/articles/5165630-create-a-pre-acceptance-waiver-for-your-programs-coach.md): How to add a terms and conditions waiver to a FITR program that clients must accept before subscribing, and how to check their acceptance log. - [Customise my Program's URL](https://support.coachwithfitr.com/en/articles/4780537-customise-my-program-s-url.md): Customise the URL clients can use to reach your program - [Set Your Program's Storefront Visibility \(Coach\)](https://support.coachwithfitr.com/en/articles/4780542-set-your-program-s-storefront-visibility-coach.md): How to show or hide a program on your public storefront using the program's Settings tab. - [Block New Sign-Ups to a Program \(Coach\)](https://support.coachwithfitr.com/en/articles/4780473-block-new-sign-ups-to-a-program-coach.md): How to stop new clients from signing up to a program without deleting or archiving it, while keeping it visible on your storefront. - [Mute or Unmute Program Notifications \(Coach\)](https://support.coachwithfitr.com/en/articles/4780485-mute-or-unmute-program-notifications-coach.md): How to mute or unmute program notifications on FITR - from the program settings or the program list, and what notifications are still sent when muted. - [Why Can't I Sign Up to a Program? Restricted Access \(Client\)](https://support.coachwithfitr.com/en/articles/9819168-why-can-t-i-sign-up-to-a-program-restricted-access-client.md): If you see a restricted access message when trying to sign up to a program, the coach has set it to private. Here is how to get access. - [Why Am I Restricted and Cannot Sign Up to a Program? \(Client\)](https://support.coachwithfitr.com/en/articles/9819351-why-am-i-restricted-and-cannot-sign-up-to-a-program-client.md): Why you might see a Restricted Access message when signing up to a program, and how to get your coach to fix it. - [How Far Ahead Can Clients See Their Training? \(Coach\)](https://support.coachwithfitr.com/en/articles/11675745-how-far-ahead-can-clients-see-their-training-coach.md): How far ahead clients can see training depends on the program type. Fixed Length gives full access, S1D1 is locked at 7 days, and GRC/1-2-1 let coaches set the window. - [Transferring Clients From Another Payment Platform to FITR \(Coach\)](https://support.coachwithfitr.com/en/articles/5624183-transferring-clients-from-another-payment-platform-to-fitr-coach.md): A step-by-step guide to moving clients from another payment platform to FITR, including how to handle the transition window and calculate pro-rata refunds. - [My First Stripe Payout Is Taking a Long Time \(Coach\)](https://support.coachwithfitr.com/en/articles/6868167-my-first-stripe-payout-is-taking-a-long-time-coach.md): Why your first Stripe payout takes longer to arrive and what to do if it has been more than 14 days. - [Can I Connect a Stripe Account I Already Own to FITR? \(Coach\)](https://support.coachwithfitr.com/en/articles/6872972-can-i-connect-a-stripe-account-i-already-own-to-fitr-coach.md): You cannot directly link an existing Stripe account to FITR — FITR creates a new connected account. Here is how to manage both from one Stripe login. - [Update Your Stripe Information \(Coach\)](https://support.coachwithfitr.com/en/articles/4867568-update-your-stripe-information-coach.md): How to access and update your Stripe account information from FITR Settings - and when to go directly to the Stripe dashboard. - [Update Your Bank Account for Payouts \(Coach\)](https://support.coachwithfitr.com/en/articles/4867555-update-your-bank-account-for-payouts-coach.md): How to update the bank account your FITR earnings are paid into - done via the Stripe dashboard directly. - [Payouts Not Arriving in My Bank Account \(Coach\)](https://support.coachwithfitr.com/en/articles/4130707-payouts-not-arriving-in-my-bank-account-coach.md): Steps to take if your Stripe payouts are not arriving in your bank account, including different processes depending on your account creation date. - [When Will I Receive Payouts to My Bank Account? \(Coach\)](https://support.coachwithfitr.com/en/articles/3493596-when-will-i-receive-payouts-to-my-bank-account-coach.md): Understand when client payments are processed and paid out to your bank account, including payout schedules for different account types. - [What Happens When a Client Misses a Payment? \(Coach\)](https://support.coachwithfitr.com/en/articles/2927055-what-happens-when-a-client-misses-a-payment-coach.md): Understand what happens automatically when a client misses a subscription payment, including the grace period, automatic retries, and how a client can resume access. - [How Does Client Subscription Billing Work? \(Coach\)](https://support.coachwithfitr.com/en/articles/4552955-how-does-client-subscription-billing-work-coach.md): How subscription billing works for clients on FITR programs - rolling monthly payments, what happens after cancellation, and access end dates. - [Update Your Billing Information \(Client\)](https://support.coachwithfitr.com/en/articles/9852178-update-your-billing-information-client.md): How to update your payment method or billing details on your FITR client account via the web browser. - [Pay With Apple Pay or Google Pay \(Client\)](https://support.coachwithfitr.com/en/articles/9250419-pay-with-apple-pay-or-google-pay-client.md): How to pay for a FITR program using Apple Pay or Google Pay, and what to do if the option is not appearing at checkout. - [See the Sales You've Made \(Coach\)](https://support.coachwithfitr.com/en/articles/4100728-see-the-sales-you-ve-made-coach.md): How to see your sales on FITR, with an in-platform overview in FITR and full transaction detail in Stripe. - [Download Sales Invoices and Receipts \(Coach\)](https://support.coachwithfitr.com/en/articles/4101152-download-sales-invoices-and-receipts-coach.md): How to download sales invoices and receipts as a coach - all available via your Stripe dashboard. - [Cancel a Client's Program Subscription \(Coach\)](https://support.coachwithfitr.com/en/articles/3883610-cancel-a-client-s-program-subscription-coach.md): How to cancel a client's program subscription as a coach — immediately or at end of billing cycle — including how to issue a refund and what happens to the client's access. - [Issue a Refund \(Coach\)](https://support.coachwithfitr.com/en/articles/3883577-issue-a-refund-coach.md): How to issue a refund to a client, via Stripe directly or through the FITR coach dashboard transaction history. - [Do I Need My Own Stripe Account? \(Coach\)](https://support.coachwithfitr.com/en/articles/3929219-do-i-need-my-own-stripe-account-coach.md): Coaches need a Stripe account to receive payments on FITR. Clients do not. Here's how it works and how to set it up. - [Change From Sole Trader to a Company on Stripe \(Coach\)](https://support.coachwithfitr.com/en/articles/3970233-change-from-sole-trader-to-a-company-on-stripe-coach.md): How to change your Stripe account from sole trader to company — this is done via Stripe directly, not through FITR. ## Pricing Plan - [FITR pricing: Overview \(Coach\)](https://support.coachwithfitr.com/en/articles/11938629-fitr-pricing-overview-coach.md): How FITR's level system works, what each band costs, annual billing savings, and what existing coaches need to know about pricing protection. - [Auto Upgrade: your business never hits a wall](https://support.coachwithfitr.com/en/articles/14805162-auto-upgrade-your-business-never-hits-a-wall.md): What Auto Upgrade is, how it works, how billing is handled when you level up, and how to manage it in your settings. - [Business Automation fee: what it is and what it powers \(Coach\)](https://support.coachwithfitr.com/en/articles/14889365-business-automation-fee-what-it-is-and-what-it-powers-coach.md): What the Business Automation fee is, what it covers, and how it powers the financial infrastructure behind your coaching business. - [Managing your level: upgrading and downgrading \(Coach\)](https://support.coachwithfitr.com/en/articles/11940358-managing-your-level-upgrading-and-downgrading-coach.md): How to upgrade or downgrade your FITR level, how Auto Upgrade works, when changes take effect, and what to know about pricing when you move levels. - [Your free trial and Free Plan \(Coach\)](https://support.coachwithfitr.com/en/articles/11939522-your-free-trial-and-free-plan-coach.md): What's included in your 14-day free trial, what happens when it ends, and how the Free Plan works for coaches with up to 3 clients. ## Customisation - [What's Included in Customisation? \(Coach\)](https://support.coachwithfitr.com/en/articles/6786383-what-s-included-in-customisation-coach.md): What is included in FITR's Customisation feature — brand colours, logo, custom URL, branded checkout, and how to preview your changes. - [What Can I Do With Customisation? \(Coach\)](https://support.coachwithfitr.com/en/articles/6834526-what-can-i-do-with-customisation-coach.md): How to brand the FITR client app with your own colours and logo using the Customisation feature. - [Can I Try Customisation for Free Before Purchasing? \(Coach\)](https://support.coachwithfitr.com/en/articles/6722587-can-i-try-customisation-for-free-before-purchasing-coach.md): Whether you can try FITR's customisation features before paying - yes, it is included in the 14-day free trial, then requires the PRO Plan. - [Do I Need a New Account to Access Customisation? \(Coach\)](https://support.coachwithfitr.com/en/articles/6722600-do-i-need-a-new-account-to-access-customisation-coach.md): Whether you need a new account to access FITR customisation - you don't. Just upgrade your existing account to the PRO Plan. - [Do I Need the PRO Plan for Branding Customisation? \(Coach\)](https://support.coachwithfitr.com/en/articles/6722682-do-i-need-the-pro-plan-for-branding-customisation-coach.md): Branding customisation is included on every paid FITR plan and during your free trial, so you do not need a separate or higher tier to use it. - [Can I Downgrade to Remove Customisation? \(Coach\)](https://support.coachwithfitr.com/en/articles/6722635-can-i-downgrade-to-remove-customisation-coach.md): Whether you can downgrade from PRO to remove customisation - yes, but your branding reverts and your custom domain may be claimed by another coach. - [Branding Options for FITR Coaching Apps \(Coach\)](https://support.coachwithfitr.com/en/articles/11738230-branding-options-for-fitr-coaching-apps-coach.md): The two branding options available on FITR: Customisation \(PRO Plan\) and the Custom App bolt-on. - [Onboarding and Account Registration Issues \(Coach\)](https://support.coachwithfitr.com/en/articles/11777878-onboarding-and-account-registration-issues-coach.md): How to fix onboarding and account registration issues in FITR, resending invites, checking emails, and completing password setup. - [Why Can't I See My App Icon Yet? How Long Does It Take? \(Coach\)](https://support.coachwithfitr.com/en/articles/6722707-why-can-t-i-see-my-app-icon-yet-how-long-does-it-take-coach.md): Why your custom app icon is not visible yet and how long it takes; typically 2 to 3 weeks from submission through internal review to the app store update. - [Do Clients Need a New App to See My Branding? \(Coach\)](https://support.coachwithfitr.com/en/articles/6847338-do-clients-need-a-new-app-to-see-my-branding-coach.md): Clients do not need to download a new app to see your brand colours and logo. Custom branding appears automatically inside the standard FITR Client App. - [Clients Can't See My Brand Colours in the App \(Coach\)](https://support.coachwithfitr.com/en/articles/6853548-clients-can-t-see-my-brand-colours-in-the-app-coach.md): Fix issues where clients cannot see your custom brand colours or logo in the FITR Client App. - [Why Do I Need Different Colours for Light and Dark App Modes? \(Coach\)](https://support.coachwithfitr.com/en/articles/6722697-why-do-i-need-different-colours-for-light-and-dark-app-modes-coach.md): Why FITR asks for separate colours for light and dark app modes, so your branding looks correct regardless of which mode your client uses. - [Will I Lose My Custom Domain If I Downgrade and Come Back? \(Coach\)](https://support.coachwithfitr.com/en/articles/6722643-will-i-lose-my-custom-domain-if-i-downgrade-and-come-back-coach.md): Your custom domain stays reserved while you are on a paid plan; if you downgrade to the free plan it is released and can be claimed by another coach. - [Why Is It Asking Me to Set Up a Custom URL? \(Coach\)](https://support.coachwithfitr.com/en/articles/6853496-why-is-it-asking-me-to-set-up-a-custom-url-coach.md): Why FITR prompts you to set a custom URL during customisation, and branded links show your custom design; standard links continue to work without branding. - [My Custom URL Is Not Available \(Coach\)](https://support.coachwithfitr.com/en/articles/6722704-my-custom-url-is-not-available-coach.md): Why a custom URL is showing as unavailable on FITR - another coach is already using it, and FITR cannot reassign it. ## Zapier - [What Is Zapier? \(Coach\)](https://support.coachwithfitr.com/en/articles/8015884-what-is-zapier-coach.md): What Zapier is, how it connects FITR to other apps, and where to find FITR's pre-built Zap templates. - [Zapier Integration: How Does It Work? \(Coach\)](https://support.coachwithfitr.com/en/articles/8001204-zapier-integration-how-does-it-work-coach.md): How the FITR Zapier integration works, and available triggers, data sent, popular apps to connect, and how to get started. - [What Are Zaps and How Do I Create Them? \(Coach\)](https://support.coachwithfitr.com/en/articles/8212695-what-are-zaps-and-how-do-i-create-them-coach.md): What a Zap is and three ways to create one — pre-built templates, from scratch, or using Zapier AI. - [Set Up Zapier — 10 Steps \(Coach\)](https://support.coachwithfitr.com/en/articles/8286999-set-up-zapier-10-steps-coach.md): A step-by-step guide to connecting FITR to other apps via Zapier and publishing your first automated workflow. - [Do I Need to Pay for Zapier to Use It With FITR? \(Coach\)](https://support.coachwithfitr.com/en/articles/8211697-do-i-need-to-pay-for-zapier-to-use-it-with-fitr-coach.md): Whether you need a paid Zapier plan to use FITR — Zapier's free plan works, but paid plans offer more tasks, premium apps, and multi-user access. - [Zapier Expert Directory \(Coach\)](https://support.coachwithfitr.com/en/articles/8212673-zapier-expert-directory-coach.md): How to find a certified Zapier expert to help build or optimise your automation workflows. - [Zapier Help Centre \(Coach\)](https://support.coachwithfitr.com/en/articles/8213283-zapier-help-centre-coach.md): Where to find Zapier's own support documentation for building and troubleshooting Zaps. - [Zapier Test Data Is Different to My Account \(Coach\)](https://support.coachwithfitr.com/en/articles/8218634-zapier-test-data-is-different-to-my-account-coach.md): Why Zapier test data looks different to your real FITR account — it uses sample placeholder records and this is expected behaviour. - [Zapier - Add Conditions to Zaps With Filters \(Coach\)](https://support.coachwithfitr.com/en/articles/8390166-zapier-add-conditions-to-zaps-with-filters-coach.md): How to add conditions to Zapier Zaps using Filters, making Zaps run only when data meets specific criteria such as a particular program name or value. ## HYROX - [HYROX & FITR](https://support.coachwithfitr.com/en/articles/9055461-hyrox-fitr.md): Access unique content for HYROX Affiliates - [HYROX](https://support.coachwithfitr.com/en/articles/7887837-hyrox.md): HYROX and FITR - [HYROX Performance Coach FAQs \(Coach\)](https://support.coachwithfitr.com/en/articles/10364988-hyrox-performance-coach-faqs-coach.md): Everything HYROX Performance Coaches get on FITR — the 90-day trial, exclusive discount code, branded content, Challenges, and Personal Records. - [The 90-Day HYROX Affiliate Trial, and How It Works \(Coach\)](https://support.coachwithfitr.com/en/articles/11992016-the-90-day-hyrox-affiliate-trial-and-how-it-works-coach.md): How the 90-day HYROX affiliate trial works on the FITR Unlimited plan — what's included, when you get charged, and what happens at the end. - [HYROX Content and Features for FITR Affiliates \(Coach\)](https://support.coachwithfitr.com/en/articles/11992049-hyrox-content-and-features-for-fitr-affiliates-coach.md): What exclusive HYROX content is available to FITR affiliates; movement videos, program templates, Personal Records, and Race Challenges — and how to get access. ## Clients - [Timer and Stopwatch \(Client\)](https://support.coachwithfitr.com/en/articles/12682061-timer-and-stopwatch-client.md): How to use the Stopwatch and Timer in the FITR Client App — accessing them during a workout, switching modes, minimising to a widget, and settings options. - [Invite Clients to a Program \(Coach\)](https://support.coachwithfitr.com/en/articles/4769082-invite-clients-to-a-program-coach.md): How to invite clients to a FITR program - using the program URL, email invite, manual add, and invite current clients, including the key differences for 1-2-1 programs. - [My Client Is Sitting in Pending - What Do I Do? \(Coach\)](https://support.coachwithfitr.com/en/articles/6579652-my-client-is-sitting-in-pending-what-do-i-do-coach.md): Why a client is in the Pending tab on a 1-2-1 program and how to move them to Active - sending the program invite and what happens next. - [Re-invite a Past Client to a Program \(Coach\)](https://support.coachwithfitr.com/en/articles/11712309-re-invite-a-past-client-to-a-program-coach.md): How to re-invite a past client to one of your programs, including a special process required for Fixed Length programs. - [Review Client Performances While Building New Training \(Coach\)](https://support.coachwithfitr.com/en/articles/4783280-review-client-performances-while-building-new-training-coach.md): How to review client performances while building new training in FITR - the Review and Build dual-sidebar mode for 1-2-1 and Group Rolling Calendar programs. - [Check-Ins and Progress Tracking With Photos and Videos \(Coach\)](https://support.coachwithfitr.com/en/articles/6725597-check-ins-and-progress-tracking-with-photos-and-videos-coach.md): How to do client check-ins and track progress with photos and videos on FITR - using Personal Records, Body Metrics, and Challenges. - [Mute Clients \(Coach\)](https://support.coachwithfitr.com/en/articles/4784065-mute-clients-coach.md): How to mute a specific client on FITR so their performance notifications stop appearing in your feed - from the client list or their activity view. - [Clear Client Performance Notifications \(Coach\)](https://support.coachwithfitr.com/en/articles/4784074-clear-client-performance-notifications-coach.md): How to clear unread performance notifications for a specific client - from the client list or their activity view. - [View Clients' Personal Records and Review Performances \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/6363773-view-clients-personal-records-and-review-performances-coach-and-client.md): How to view a client's Personal Record history and progress chart on FITR - for coaches via the client profile, and for clients via the Tracking section. - [Handle Check-ins by Reviewing Client Tracking Results \(Coach\)](https://support.coachwithfitr.com/en/articles/6354810-handle-check-ins-by-reviewing-client-tracking-results-coach.md): How to review a client's Personal Records, Body Metrics, and Challenge results, view progress charts, and leave comments as part of your check-in process. - [Gathering Program Feedback From Clients \(Coach\)](https://support.coachwithfitr.com/en/articles/11691209-gathering-program-feedback-from-clients-coach.md): How to collect client feedback and check-in responses inside your programs using free text training blocks. - [Where to See Client Performance Notes \(Coach\)](https://support.coachwithfitr.com/en/articles/6868439-where-to-see-client-performance-notes-coach.md): How to find and view client performance notes on the training schedule, for both 1-2-1 and group programs. - [Your Client's Mood and Energy Levels \(Coach\)](https://support.coachwithfitr.com/en/articles/4782140-your-client-s-mood-and-energy-levels-coach.md): How to view your clients' daily mood and energy levels from the FITR client list, enabling the Activity toggle and reading the data. - [What Are Client Completion Rates? \(Coach\)](https://support.coachwithfitr.com/en/articles/4783195-what-are-client-completion-rates-coach.md): How to view client completion rates on FITR - enabling the Activity toggle, reading the data, and changing the time period. - [Lifetime Values - Client and Program \(Coach\)](https://support.coachwithfitr.com/en/articles/4782147-lifetime-values-client-and-program-coach.md): What Client Lifetime Value \(CLTV\) and Program Lifetime Value \(PLTV\) mean on FITR - where to find them in the client list and how to sort by them. - [Block a Client's Access to a Program Immediately \(Coach\)](https://support.coachwithfitr.com/en/articles/6468822-block-a-client-s-access-to-a-program-immediately-coach.md): How to remove a client's access to a program immediately by cancelling their subscription; including the option to issue a refund. - [Access Client Email Addresses \(Coach\)](https://support.coachwithfitr.com/en/articles/5127097-access-client-email-addresses-coach.md): How to find a client's email address from their profile in the FITR coach dashboard. - [A Client Has Disappeared From My Account \(Coach\)](https://support.coachwithfitr.com/en/articles/6653109-a-client-has-disappeared-from-my-account-coach.md): Understand why a client may have completely disappeared from your FITR account and what happens to their past programming. ## Your Storefront - [Show or Hide a Program From Your Storefront \(Coach\)](https://support.coachwithfitr.com/en/articles/4100775-show-or-hide-a-program-from-your-storefront-coach.md): How to show or hide a program from your FITR Storefront using the program's Settings tab. - [Customise Your Program or Storefront URL \(Coach\)](https://support.coachwithfitr.com/en/articles/4188531-customise-your-program-or-storefront-url-coach.md): How to set a custom URL for your FITR Storefront and for individual programs. - [Edit Your Storefront Cover Media \(Coach\)](https://support.coachwithfitr.com/en/articles/9230500-edit-your-storefront-cover-media-coach.md): How to add or update the banner image or video on your FITR Storefront cover. ## Messaging - [Send Push Notifications to Your Community \(Coach\)](https://support.coachwithfitr.com/en/articles/11690897-send-push-notifications-to-your-community-coach.md): How to send push notifications to community members using @community in a message. Must be done via web browser, not the app. - [Send Messages on FITR \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/4778063-send-messages-on-fitr-coach-and-client.md): How to send direct messages and community messages on FITR - from the inbox, via direct message, or through program communities. - [Delete a Message \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/7056622-delete-a-message-coach-and-client.md): How to delete a message in FITR, on web using the ... menu, and on mobile by pressing and holding. - [How to Mute Messages \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/11999901-how-to-mute-messages-coach-and-client.md): How to mute notifications from a message thread in your FITR inbox. - [Launch a Community \(Coach\)](https://support.coachwithfitr.com/en/articles/4100670-launch-a-community-coach.md): How to launch a community for a subscription-based FITR program -automatically managed group chats that add and remove clients as they join and leave. - [Close a Community \(Coach\)](https://support.coachwithfitr.com/en/articles/8698100-close-a-community-coach.md): How to permanently close a community chat in FITR — this removes it for all participants and deletes all history. - [Customise Your Program's Welcome Message \(Coach\)](https://support.coachwithfitr.com/en/articles/4100743-customise-your-program-s-welcome-message-coach.md): How to customise the welcome message clients receive when they sign up to a FITR program - adding text and file attachments via program Settings. - [Mentions \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/4781816-mentions-coach-and-client.md): How to use @mentions in FITR - tagging individuals, the whole leaderboard, or a community in messages and leaderboard comments. ## Resources - [Add a Resource to a Day's Training \(Coach\)](https://support.coachwithfitr.com/en/articles/14019107-add-a-resource-to-a-day-s-training-coach.md): How to add videos, images, PDFs, or YouTube links to a training block in your program schedule. ## Your Feed - [Coach Feed Overview \(Coach\)](https://support.coachwithfitr.com/en/articles/4782023-coach-feed-overview-coach.md): An overview of the FITR Coach Feed - what each tab shows including warnings, client activity, financial updates, invites, and leaderboard mentions. ## My Accounts & Account Settings - [What Happens When My FITR Account Is Deleted? \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/11775167-what-happens-when-my-fitr-account-is-deleted-coach-and-client.md): What happens when a FITR account is deleted - data is permanently removed and cannot be recovered. Cancelling your subscription is usually the better option. - [Why Can't I Log Into the Client App as a Coach? \(Coach\)](https://support.coachwithfitr.com/en/articles/11991983-why-can-t-i-log-into-the-client-app-as-a-coach-coach.md): Coaches cannot log into the FITR client app using their coaching credentials. Learn how to create a separate client account to experience FITR as a client. - [Managing Coach and Client Accounts — Common Issues \(Coach\)](https://support.coachwithfitr.com/en/articles/11992045-managing-coach-and-client-accounts-common-issues-coach.md): How to manage coach and client accounts on FITR and fix common subscription and login issues. - [Login Issues - How to Fix Them \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/11992054-login-issues-how-to-fix-them-coach-and-client.md): How to troubleshoot login issues on FITR — wrong email, session conflicts, forgotten passwords, and incomplete invite flows. - [Settings Overview \(Coach\)](https://support.coachwithfitr.com/en/articles/12137697-settings-overview-coach.md): A quick guide to every tab in the FITR Settings page, what you can manage and where to find it. - [What Are My Accounts? \(Coach\)](https://support.coachwithfitr.com/en/articles/5535057-what-are-my-accounts-coach.md): What "My Accounts" means on FITR, and managing multiple coaching accounts or switching between accounts you own or have been invited to. - [Change the Currency FITR Coaching Pricing Displays In \(Coach\)](https://support.coachwithfitr.com/en/articles/6556703-change-the-currency-fitr-coaching-pricing-displays-in-coach.md): How to change the currency FITR coaching plan prices display in USD, EUR, or GBP from your coach account settings. - [Coach Referral Scheme \(Coach\)](https://support.coachwithfitr.com/en/articles/9245685-coach-referral-scheme-coach.md): There is no formal coach referral scheme at the moment, but if you are a paying coach on any band, our support team can help you refer someone. - [FITR Reimagined — A Faster, Clearer Way to Coach \(Coach\)](https://support.coachwithfitr.com/en/articles/13213583-fitr-reimagined-a-faster-clearer-way-to-coach-coach.md): What changed in FITR's navigation refresh — the new left sidebar, where to find Programming, Marketing, Communication, FITR Academy, and account controls. - [What's the Best Format to Upload Videos In?](https://support.coachwithfitr.com/en/articles/3528197-what-s-the-best-format-to-upload-videos-in.md): Supported video upload formats in FITR — MP4 and MOV, with a 500MB limit, plus how to embed YouTube videos. - [Do I Get Charged for Adding Coaches During My Trial? \(Coach\)](https://support.coachwithfitr.com/en/articles/5535450-do-i-get-charged-for-adding-coaches-during-my-trial-coach.md): Whether you get charged for adding coaches during your FITR trial period-you don't, and PRO Plan includes unlimited invited coaches at no extra cost. - [Do Coaching Plans Change Automatically? \(Coach\)](https://support.coachwithfitr.com/en/articles/5535350-do-coaching-plans-change-automatically-coach.md): How Auto Upgrade works, when your plan moves up automatically, how billing is handled, and how to turn it off if you prefer manual control. - [Change Your Payout Schedule to Your Bank \(Coach\)](https://support.coachwithfitr.com/en/articles/6440175-change-your-payout-schedule-to-your-bank-coach.md): How to change how frequently your client payments are paid out to your bank account. This is managed in Stripe for accounts created after 1 February 2022. - [Update Your Coaching Account Payment Method \(Coach\)](https://support.coachwithfitr.com/en/articles/4791225-update-your-coaching-account-payment-method-coach.md): How to change or replace the card used to pay for your FITR coaching subscription. - [Update Your Coaching Account Billing Address \(Coach\)](https://support.coachwithfitr.com/en/articles/4791235-update-your-coaching-account-billing-address-coach.md): How to update the billing or business address on your FITR coaching account for future invoices and Stripe payouts. - [Update Your Coach Avatar \(Coach\)](https://support.coachwithfitr.com/en/articles/6614930-update-your-coach-avatar-coach.md): How to update your coach profile picture on FITR - via Settings \> General. - [Download Your FITR Coaching Subscription Invoices \(Coach\)](https://support.coachwithfitr.com/en/articles/5615856-download-your-fitr-coaching-subscription-invoices-coach.md): How to download your FITR coaching subscription invoices from Settings, including how to find them if an email link has expired. ## Client related FAQs - [Changing the Metrics for Sets and Reps \(Coach\)](https://support.coachwithfitr.com/en/articles/10404454-changing-the-metrics-for-sets-and-reps-coach.md): How kg and lbs metrics work in Sets and Reps — FITR automatically switches units based on each client's app preferences. - [Do I Need a New Account to Follow a Different Coach? \(Client\)](https://support.coachwithfitr.com/en/articles/4805195-do-i-need-a-new-account-to-follow-a-different-coach-client.md): You do not need a new account to follow programs from a different coach. Your FITR client account works with any coach on the platform. - [Change Your Privacy Settings \(Client\)](https://support.coachwithfitr.com/en/articles/5127084-change-your-privacy-settings-client.md): How to change your privacy settings on FITR as a client - preventing coaches from downloading your email address. - [Merge Multiple Client Accounts \(Client\)](https://support.coachwithfitr.com/en/articles/10137539-merge-multiple-client-accounts-client.md): How to consolidate multiple FITR client accounts into one if you accidentally signed up with different email addresses. - [How to Find and Access a Training Program \(Client\)](https://support.coachwithfitr.com/en/articles/2927235-how-to-find-and-access-a-training-program-client.md): How to find and access a training program on FITR via email invite, program link, or coach storefront including what to do if you can't find the link or the program isn't showing up. - [Can I Download My Program as a PDF? \(Client\)](https://support.coachwithfitr.com/en/articles/5580642-can-i-download-my-program-as-a-pdf-client.md): Why programs cannot be downloaded as PDFs on FITR - to protect coach intellectual property, and what to do if you need a copy. - [Move or Reschedule Your Training Calendar \(Client\)](https://support.coachwithfitr.com/en/articles/5165573-move-or-reschedule-your-training-calendar-client.md): How to move or reschedule your FITR training calendar to a different start date from the Client App. - [Restart a Completed Fixed Length Program \(Client\)](https://support.coachwithfitr.com/en/articles/3815573-restart-a-completed-fixed-length-program-client.md): How to restart a completed Fixed Length program from Day 1, including how to pick a new start date and what happens to your previous results. - [Can I Start From the Beginning When I Rejoin a Program? \(Client\)](https://support.coachwithfitr.com/en/articles/4679389-can-i-start-from-the-beginning-when-i-rejoin-a-program-client.md): Whether you can start a program from the beginning when re-joining, depends on program type, with options for Session 1 Day 1 and Fixed Length. - [Will My Information Be Saved If I Leave a Program? \(Client\)](https://support.coachwithfitr.com/en/articles/3668893-will-my-information-be-saved-if-i-leave-a-program-client.md): Whether your training data is saved when you leave or unsubscribe from a program - yes, all notes, logs, and entries are kept. - [Access Your Training History After a Program Ends \(Client\)](https://support.coachwithfitr.com/en/articles/3954728-access-your-training-history-after-a-program-ends-client.md): Find out what happens to your training, personal records, and workout history after a program subscription ends or a fixed length program is complete. - [Can I Delete a Program From My Calendar? \(Client\)](https://support.coachwithfitr.com/en/articles/3815520-can-i-delete-a-program-from-my-calendar-client.md): It is not possible to permanently delete a program from your FITR calendar. Learn how to cancel a subscription or let a Fixed Length program complete instead. - [Session 1 Day 1 — Rescheduling Rules and the 7-Day Window \(Coach\)](https://support.coachwithfitr.com/en/articles/7238229-session-1-day-1-rescheduling-rules-and-the-7-day-window-coach.md): How rescheduling works on Session 1 Day 1 programs, including the 7-day forward limit and what to do when a client can only see one day of training. - [Troubleshooting Missing Content or Visibility Issues \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/11777845-troubleshooting-missing-content-or-visibility-issues-coach-and-client.md): How to fix missing content or visibility issues in the FITR app — refresh steps, S1D1 rescheduling, advance visibility settings, and the Needs Training status. - [Archive / Delete a Program](https://support.coachwithfitr.com/en/articles/4100627-archive-delete-a-program.md): How do I archive or delete a program from my library, when each option is available, and how to tidy up Fixed Length programs. - [Pre-Sell a Program With a Launch Date \(Coach\)](https://support.coachwithfitr.com/en/articles/6586135-pre-sell-a-program-with-a-launch-date-coach.md): How to pre-sell Group Rolling Calendar and Session 1 Day 1 programs with a launch date, so clients can register now but only be charged when the program starts. - [Start a Fixed Length Program \(Josh Bridges Customers Only\)](https://support.coachwithfitr.com/en/articles/6866226-start-a-fixed-length-program-josh-bridges-customers-only.md): How to start a Fixed Length program you purchased from Josh Bridges, from My Purchases on the web, and add it to your App calendar - [Why Can't I or My Clients See Scheduled Workouts? \(Coach\)](https://support.coachwithfitr.com/en/articles/11793989-why-can-t-i-or-my-clients-see-scheduled-workouts-coach.md): Why scheduled workouts may not be visible in FITR — advance visibility settings, S1D1 rescheduling limits, overnight content syncs, and app refresh steps. - [Resubscribe to a Training Program \(Client\)](https://support.coachwithfitr.com/en/articles/5953931-resubscribe-to-a-training-program-client.md): How to resubscribe to a training program you were previously on, via Programs, My Purchases, or the mobile app. - [Resume a Subscription to a Program \(Client\)](https://support.coachwithfitr.com/en/articles/3487711-resume-a-subscription-to-a-program-client.md): How to resume a cancelled program subscription from My Purchases, including what to do if the subscription was cancelled due to a failed payment. - [Change Your Program Start Date \(Client\)](https://support.coachwithfitr.com/en/articles/7021104-change-your-program-start-date-client.md): How to change or reschedule your program start date on FITR — for Fixed Length and Session 1 Day 1 programs via the web browser. - [I'm Not Seeing Training Past My Trial Date \(Client\)](https://support.coachwithfitr.com/en/articles/6579634-i-m-not-seeing-training-past-my-trial-date-client.md): Why training stops appearing after a trial period on FITR, and what to expect once your first payment goes through. - [I Can't See Training Past the End of My Trial Period \(Client\)](https://support.coachwithfitr.com/en/articles/6657547-i-can-t-see-training-past-the-end-of-my-trial-period-client.md): During a free trial you can only see training up to the end of the trial period. Once you make your first payment, future training will unlock automatically. - [How Many Days Are Left in My Program Trial? \(Client\)](https://support.coachwithfitr.com/en/articles/4814695-how-many-days-are-left-in-my-program-trial-client.md): How to see how many days are left in your program trial on FITR - via My Programs on the web. - [Cancel a Program During a Free Trial \(Client\)](https://support.coachwithfitr.com/en/articles/4941974-cancel-a-program-during-a-free-trial-client.md): How to cancel a FITR program during a free trial to avoid being charged — on desktop and mobile — plus what happens to your access after cancelling and what to do if you were charged unexpectedly. - [Pause My Subscription \(Client\)](https://support.coachwithfitr.com/en/articles/4780740-pause-my-subscription-client.md): At the moment, it’s not possible to pause a subscription on FITR. - [Cancel Your Subscription to a Program \(Client\)](https://support.coachwithfitr.com/en/articles/2927287-cancel-your-subscription-to-a-program-client.md): How to cancel your subscription to a training program on FITR, what happens to your access and training history after cancelling, and how to resubscribe later. - [Switch From One Program to Another \(Client\)](https://support.coachwithfitr.com/en/articles/9852711-switch-from-one-program-to-another-client.md): How to move from one FITR training program to another, cancel your current subscription and subscribe to the new one using the same account. - [How to Subscribe to a Program — Web Checkout \(Client\)](https://support.coachwithfitr.com/en/articles/9853029-how-to-subscribe-to-a-program-web-checkout-client.md): A walkthrough of the FITR web checkout process — from signing up to getting into the app. - [How to Subscribe to a Program — Mobile Checkout \(Client\)](https://support.coachwithfitr.com/en/articles/9853231-how-to-subscribe-to-a-program-mobile-checkout-client.md): A walkthrough of the FITR mobile checkout process — from signing up to getting into the app. - [Change Your Program Subscription Option \(Client\)](https://support.coachwithfitr.com/en/articles/11666773-change-your-program-subscription-option-client.md): How to switch to a different subscription payment option for a program, such as moving from monthly to quarterly billing. - [My Purchases \(Client\)](https://support.coachwithfitr.com/en/articles/6579861-my-purchases-client.md): How to access My Purchases on FITR - your billing hub for transaction history, subscription management, and payment actions. - [I've Missed a Payment - What Happens Now? \(Client\)](https://support.coachwithfitr.com/en/articles/5200246-i-ve-missed-a-payment-what-happens-now-client.md): What a missed payment means on FITR — how automatic retries work, how to resolve it manually, and what happens if it is not resolved within 7 days. - [How to Use a Coupon Code \(Client\)](https://support.coachwithfitr.com/en/articles/4786942-how-to-use-a-coupon-code-client.md): How to use a coupon or discount code on FITR - applying it at checkout or to an active subscription. - [Apply a Coupon Code to an Active Subscription \(Client\)](https://support.coachwithfitr.com/en/articles/7855537-apply-a-coupon-code-to-an-active-subscription-client.md): How to apply a coupon or discount code to an active program subscription on FITR, on desktop and mobile. - [My Coupon Code Is Not Working \(Client\)](https://support.coachwithfitr.com/en/articles/4166879-my-coupon-code-is-not-working-client.md): What to check if your discount code or coupon is not working when signing up to a training program on FITR. - [Add or Update Your Payment Method \(Client\)](https://support.coachwithfitr.com/en/articles/4103629-add-or-update-your-payment-method-client.md): How to add or update your payment method on FITR as a client, on both desktop and mobile. - [Download Your Purchase Invoices \(Client\)](https://support.coachwithfitr.com/en/articles/5615842-download-your-purchase-invoices-client.md): How to download invoices and receipts for your FITR program purchases, and how to add your billing address or tax code to invoices. - [Update Your Payment Card Details \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/4103612-update-your-payment-card-details-coach-and-client.md): How to add a new payment card or update billing details on FITR - for both coach subscriptions and client program subscriptions. - [Can I Change the Date of My Subscription Payment? \(Client\)](https://support.coachwithfitr.com/en/articles/3530303-can-i-change-the-date-of-my-subscription-payment-client.md): It is not possible to change your subscription payment date on FITR. Payment dates are set automatically when you subscribe. - [How to Get a Refund \(Client\)](https://support.coachwithfitr.com/en/articles/4052845-how-to-get-a-refund-client.md): How refunds work on FITR. Refunds are handled by the coach, not FITR centrally. How to request one, what to expect, and what to do if you cannot reach your coach. - [Swedish Personal Tax ID and VAT \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/10165464-swedish-personal-tax-id-and-vat-coach-and-client.md): How Swedish clients add their personal tax ID in FITR, and how coaches ensure Swedish VAT appears correctly on client invoices via Stripe. - [Automatic Tax Collection on Stripe \(Coach\)](https://support.coachwithfitr.com/en/articles/9116715-automatic-tax-collection-on-stripe-coach.md): How to enable Stripe Tax to automatically collect VAT, sales tax, or GST on your FITR program payments. - [Fix Bank Transfer Issues \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/2926844-fix-bank-transfer-issues-coach-and-client.md): What to do if a bank transfer or payout hasn't arrived — steps for clients and coaches, depending on account type. - [Retry a Missed Payment \(Client\)](https://support.coachwithfitr.com/en/articles/6623215-retry-a-missed-payment-client.md): How to retry a failed subscription payment as a client before your program access is cancelled. - [I Can't See My Training Program \(Client\)](https://support.coachwithfitr.com/en/articles/3815528-i-can-t-see-my-training-program-client.md): A step-by-step checklist for clients who have signed up to a program but cannot see it in the FITR app. - [My Resource Is Too Big to Upload \(Coach\)](https://support.coachwithfitr.com/en/articles/3530419-my-resource-is-too-big-to-upload-coach.md): What to do when a Resource file is too large to upload — the 500MB limit and how to use YouTube embedding as an alternative. ## General FAQs - [Change Your Registered Email Address \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/3650180-change-your-registered-email-address-coach-and-client.md): How to change your registered email address on FITR. This requires identity verification and is handled by the support team. - [Reset or Update Your Password \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/4781825-reset-or-update-your-password-coach-and-client.md): How to update or reset your FITR password - for coaches via Profile settings, for clients via the app, and via the forgot password link. - [Change Your Default Units and Metrics \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/4781831-change-your-default-units-and-metrics-coach-and-client.md): How to change default weight and distance units \(kg/lbs and metres/yards\) for your coach account and your client account. - [Set Up a Coach and Client Account With the Same Email](https://support.coachwithfitr.com/en/articles/4581927-set-up-a-coach-and-client-account-with-the-same-email.md): How to create FITR coach and client accounts with the same email using a + alias — and what to do if you're stuck because your email is already registered as the wrong account type. - [Change Your Coaching Account Name \(Coach\)](https://support.coachwithfitr.com/en/articles/4805180-change-your-coaching-account-name-coach.md): How to change your FITR coaching account name and profile picture, via Settings \> General. - [One 1-2-1 Program for Multiple Clients \(Coach\)](https://support.coachwithfitr.com/en/articles/4101165-one-1-2-1-program-for-multiple-clients-coach.md): How the 1-2-1 program type works with multiple clients - one program, individual calendars per client, no need to create a new program for each person. - [Follow Multiple Programs at the Same Time \(Client\)](https://support.coachwithfitr.com/en/articles/6468819-follow-multiple-programs-at-the-same-time-client.md): Learn how to follow more than one training program at once in the FITR app, and how to switch between them on your calendar. - [Can Clients Upload Photos and Videos for Their Coach to See? \(Coach\)](https://support.coachwithfitr.com/en/articles/6388938-can-clients-upload-photos-and-videos-for-their-coach-to-see-coach.md): Clients can upload photos and videos in the FITR app for coaches to view - attached to performances, Personal Records, Challenges, and Body Metrics. - [Delete Your Client or Coach Account \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/6023037-delete-your-client-or-coach-account-coach-and-client.md): How to delete a client or coach account on FITR - steps for each account type, and why cancelling instead of deleting is usually the better option. - [Rep Converter, Percentage and Pace Calculators \(Client\)](https://support.coachwithfitr.com/en/articles/11092943-rep-converter-percentage-and-pace-calculators-client.md): How to use the three training calculators in the FITR Client App — Rep Converter, Percentage Calculator, and Pace Calculator. - [Connect Google Tag Manager \(GTM\) \(Coach\)](https://support.coachwithfitr.com/en/articles/11983088-connect-google-tag-manager-gtm-coach.md): How to connect Google Tag Manager to your FITR account to track Storefront visits, program views, and purchase conversions. - [FITR Features Overview \(Coach\)](https://support.coachwithfitr.com/en/articles/11738225-fitr-features-overview-coach.md): An overview of FITR's key features for coaches - program types, Tracks, Sets and Reps, Macros, payments, Zapier, Customisation, and the Custom App. - [What Is App Customisation? \(Coach\)](https://support.coachwithfitr.com/en/articles/6722582-what-is-app-customisation-coach.md): What app customisation means on FITR -applying your branding to the FITR Client App so clients see your colours and logo when following your programs. - [What Is Web Customisation? \(Coach\)](https://support.coachwithfitr.com/en/articles/6722580-what-is-web-customisation-coach.md): What web customisation means on FITR - changing the appearance of your Storefront, program pages, and client-facing billing pages. - [What Is the Customised FITR App? \(Coach\)](https://support.coachwithfitr.com/en/articles/6722769-what-is-the-customised-fitr-app-coach.md): What the customised FITR app is, how it applies your brand colours and logo to the FITR web platform and client apps, and how it differs from Custom App. - [What's the Best Format to Upload Videos In? \(Coach\)](https://support.coachwithfitr.com/en/articles/3528219-what-s-the-best-format-to-upload-videos-in-coach.md): Supported video formats for uploading to FITR — MP4 and MOV, plus how to embed YouTube videos and use the FITR video library. - [Which Apps Can I Integrate FITR With? \(Coach\)](https://support.coachwithfitr.com/en/articles/8213115-which-apps-can-i-integrate-fitr-with-coach.md): A list of the app categories and popular apps you can connect to FITR via Zapier. - [What Is a Product Page? \(Coach\)](https://support.coachwithfitr.com/en/articles/12985381-what-is-a-product-page-coach.md): What a Product Page is on FITR - choosing between creating a dedicated Storefront listing or sending clients straight to checkout when setting up a program. - [Client Preview — See Your Program Through Your Client's Eyes \(Coach\)](https://support.coachwithfitr.com/en/articles/13751434-client-preview-see-your-program-through-your-client-s-eyes-coach.md): Client Preview shows you exactly how your programming looks in the client app, in real time as you build with no test account needed. ## Packages - [What Is Packages? \(Coach\)](https://support.coachwithfitr.com/en/articles/15286329-what-is-packages-coach.md): An overview of the Packages feature - what it is, how it works, what your clients see, and how to get started. - [Packages vs Tracks: Which Should I Use? \(Coach\)](https://support.coachwithfitr.com/en/articles/15286345-packages-vs-tracks-which-should-i-use-coach.md): Understand the difference between Tracks and Packages on FITR, and how to choose the right one for your coaching setup. - [How to Create a Package \(Coach\)](https://support.coachwithfitr.com/en/articles/15286334-how-to-create-a-package-coach.md): Step-by-step guide to creating a Package on FITR, adding programs, setting pricing, and sharing it with clients. - [How to Manage Your Packages \(Coach\)](https://support.coachwithfitr.com/en/articles/15286339-how-to-manage-your-packages-coach.md): How to edit, update, manage availability, archive, and delete your Packages after they go live. - [What Your Clients See When You Create a Package \(Coach\)](https://support.coachwithfitr.com/en/articles/15286343-what-your-clients-see-when-you-create-a-package-coach.md): A guide to what your clients see and do when they subscribe to one of your Packages - from purchase through to accessing programs in the app. ## FITR Apps - [Download the FITR Coach App \(Coach\)](https://support.coachwithfitr.com/en/articles/5050483-download-the-fitr-coach-app-coach.md): Download the FITR Coach App for iOS or Android to manage clients, review training, and stay connected on the go. - [Download the FITR Client App \(Client\)](https://support.coachwithfitr.com/en/articles/5050475-download-the-fitr-client-app-client.md): Download the FITR Client App for iOS or Android to follow your training programs, log workouts, and connect with your coach. - [Coach Access to Client Calendar \(Coach\)](https://support.coachwithfitr.com/en/articles/10085819-coach-access-to-client-calendar-coach.md): How to access a client's training calendar from the FITR Coach App — log results, mark sessions complete, and reschedule on their behalf. - [How Does the App Icon Work for Apple? \(Coach\)](https://support.coachwithfitr.com/en/articles/6722733-how-does-the-app-icon-work-for-apple-coach.md): How the custom app icon works for Apple iOS - clients download the standard FITR app and are offered the option to switch to your logo once logged in. - [How Does the App Icon Work for Android? \(Coach\)](https://support.coachwithfitr.com/en/articles/6722748-how-does-the-app-icon-work-for-android-coach.md): How the custom app icon works for Android - clients create a home screen shortcut with your coach logo after logging into the FITR app. ## Font and Screen Adjustments - [PC Screen Adjustments for FITR](https://support.coachwithfitr.com/en/articles/2926877-pc-screen-adjustments-for-fitr.md): How to adjust text size and zoom on a PC when using FITR — Windows display settings and browser zoom in Chrome. - [MacBook Screen Adjustments for FITR](https://support.coachwithfitr.com/en/articles/2926872-macbook-screen-adjustments-for-fitr.md): How to adjust text size and zoom on a MacBook when using FITR — system display settings and browser zoom in Chrome and Safari. ## Supported Browsers - [What's the Best Internet Browser to Use With FITR?](https://support.coachwithfitr.com/en/articles/3538268-what-s-the-best-internet-browser-to-use-with-fitr.md): The best browser to use with FITR is Chrome or Safari. Other browsers may cause display or functionality issues. ## Custom App - [Steps to Set Up Your Own Custom App \(Coach\)](https://support.coachwithfitr.com/en/articles/11171487-steps-to-set-up-your-own-custom-app-coach.md): The six steps to set up your own named Custom App on the Apple App Store and Google Play- from developer account setup through to launch. - [FITR Customisation vs. Custom App — Which Is Right for You? \(Coach\)](https://support.coachwithfitr.com/en/articles/11590722-fitr-customisation-vs-custom-app-which-is-right-for-you-coach.md): The difference between FITR's Customisation feature and the Custom App bolt-on — what each includes, limitations, pricing, and how to choose. - [Custom App - Costs, Requirements, and Steps \(Coach\)](https://support.coachwithfitr.com/en/articles/11738237-custom-app-costs-requirements-and-steps-coach.md): The Custom App bolt-on for FITR - pricing, requirements, developer account setup, and the 4-week build process. - [Your Custom App \(Coach\)](https://support.coachwithfitr.com/en/articles/11064970-your-custom-app-coach.md): What the FITR Custom App is, what it includes, how the build process works, the launch guarantee, and curernt pricing. ## Macros - [Macros for Coaches: Setup and Program Integration](https://support.coachwithfitr.com/en/articles/11896224-macros-for-coaches-setup-and-program-integration.md): How to add macro targets to any day in your program schedule, and how macros blocks work with templates and copy/paste. - [Macros for Coaches: Reviewing Client Progress](https://support.coachwithfitr.com/en/articles/11896316-macros-for-coaches-reviewing-client-progress.md): How to use Review Mode to check client macro adherence and message clients who have completed or missed their targets. - [Macros for Coaches: Visualisation and Nutrient Tracking](https://support.coachwithfitr.com/en/articles/11896372-macros-for-coaches-visualisation-and-nutrient-tracking.md): How macro data is displayed in FITR for coaches and clients, including which nutrients are tracked and how charts work. - [Macros for Coaches: Macro Calculator and Formulas \(Coach\)](https://support.coachwithfitr.com/en/articles/11896280-macros-for-coaches-macro-calculator-and-formulas-coach.md): How to use the FITR Macro Calculator to estimate client targets using Harris-Benedict or Mifflin-St Jeor, choose a macro split, and copy results into a Macros block. - [Macros for Coaches: Assigning Macro Targets \(Coach\)](https://support.coachwithfitr.com/en/articles/11896251-macros-for-coaches-assigning-macro-targets-coach.md): How to add Macros blocks to a program and set exact or bodyweight-based macro targets for clients. - [Macros for Coaches — Full Guide \(Coach\)](https://support.coachwithfitr.com/en/articles/11728446-macros-for-coaches-full-guide-coach.md): How to add Macros blocks to programs, set exact or bodyweight-based targets, use the Macro Calculator, and review client adherence in Review Mode. - [Macros for Clients: Tracking and Visualisation \(Client\)](https://support.coachwithfitr.com/en/articles/11896169-macros-for-clients-tracking-and-visualisation-client.md): How macro tracking and visualisation works in the FITR Client App — daily and weekly charts, nutrient breakdown, and switching between grams and percentages. - [Macros for Clients: Connecting Your Nutrition App \(Client\)](https://support.coachwithfitr.com/en/articles/11896134-macros-for-clients-connecting-your-nutrition-app-client.md): How to connect your nutrition tracking app to FITR via Apple Health or Google Health Connect, and what macro data gets synced. - [Macros for Clients: Managing Macro Targets](https://support.coachwithfitr.com/en/articles/11895339-macros-for-clients-managing-macro-targets.md): How to select, manage, and update macro targets in FITR, including why some programs may not appear and how to opt out of tracking. - [Macros for Clients: Bodyweight-Based Targets \(Client\)](https://support.coachwithfitr.com/en/articles/11896194-macros-for-clients-bodyweight-based-targets-client.md): How bodyweight-based macro targets work in FITR and how to log your weight so your targets calculate correctly. - [Macros for Clients: Where to Find Macros in the App](https://support.coachwithfitr.com/en/articles/11895242-macros-for-clients-where-to-find-macros-in-the-app.md): Where to find the Macros feature in the FITR app and how to navigate your nutrition history using the Lifestyle section. - [Macros for Clients: Tracking and Viewing Your Progress](https://support.coachwithfitr.com/en/articles/11728964-macros-for-clients-tracking-and-viewing-your-progress.md): How to connect your nutrition app to FITR, set macro targets, and view your daily and weekly progress against your coach's goals. ## Migrating to FITR? - [Migrating to FITR From Another Platform \(Coach\)](https://support.coachwithfitr.com/en/articles/9842317-migrating-to-fitr-from-another-platform-coach.md): How to move from another coaching platform to FITR — including how to bring existing clients across using 100% off coupon codes. ## Habits - [What is Habits? \(Coach\)](https://support.coachwithfitr.com/en/articles/15799284-what-is-habits-coach.md): An introduction to the Habits feature, what it does, and why it matters for client accountability. - [Habits FAQ \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/15799290-habits-faq-coach-and-client.md): Quick answers to the most common questions coaches and clients ask about Habits. - [Creating and Managing Habits \(Coach\)](https://support.coachwithfitr.com/en/articles/15799285-creating-and-managing-habits-coach.md): How to create a Habit in a program schedule and manage it afterwards, including editing, duplicating, and known limits. - [What Your Clients See When You Create a Habit \(Coach and Client\)](https://support.coachwithfitr.com/en/articles/15799286-what-your-clients-see-when-you-create-a-habit-coach-and-client.md): What clients see and can do once a coach assigns a Habit, including logging, progress charts, and choosing between programs. ## Habits - [Habits for Coaches](https://support.coachwithfitr.com/en/articles/13570787-habits-for-coaches.md): An introduction to the Habits feature, what it does, why it matters, and known limitations at launch.